Understanding Our Tax Policies – A Guide for EU & UK Customers
Hello! We want to be completely transparent about taxes on your purchase. Here's an easy-to-understand explanation of how taxes work for different regions.
🇪🇺 For Customers in the European Union
What is VAT?
VAT (Value Added Tax) is a consumption tax applied in every EU country. It's similar to sales tax and is included in the final price you see when checking out. The VAT rate varies depending on which EU country you're ordering from, typically ranging from 17% to 27%.
What You Need to Know
- The price you see is the final price – VAT is already included in the amount displayed on our website
- No surprise charges – You won't pay any additional taxes at delivery
- Automatic calculation – Our system automatically applies the correct VAT rate based on your delivery address
- Business customers with VAT ID – If you have a valid EU VAT number, you may be eligible for VAT exemption on B2B purchases. Simply provide your VAT ID during checkout, and we'll verify it
Different VAT Rates by Country
Each EU member state sets its own VAT rates. For example, Germany charges 19%, France 20%, and Luxembourg 17%. We always apply the rate of the country where your order is being delivered. Here are some common rates:
- Germany: 19%
- France: 20%
- Spain: 21%
- Austria: 20%
- Belgium: 21%
- Luxembourg: 17%
Our system automatically calculates and applies the correct VAT rate based on your shipping address, so you don't have to worry about getting it right.
⚠️ 🇬🇧 Special Notice for Customers from the United Kingdom
Since the UK left the European Union on January 1st, 2021, different rules now apply to orders from British customers. This is important, so please read carefully to avoid surprises.
What Has Changed?
The United Kingdom is no longer part of the EU, which means orders to the UK are now treated as international imports. This leads to additional costs that are calculated and collected by UK customs authorities, not by us.
Important Changes
- Import Duties & VAT – Orders shipped to the UK may be subject to UK import duties and VAT upon delivery. These charges are calculated and collected by UK customs, not by us
- Additional Fees – You may also be charged a handling fee by the courier or customs broker for processing your shipment
- Total Cost Surprise – The final amount you pay may be higher than the original price due to these additional charges
- No Control Over These Costs – Unfortunately, we cannot predict or control these customs charges, as they depend on UK customs regulations and your specific order
When Will You Pay These Charges?
Customs duties and VAT are typically collected at the time of delivery. You won't pay these charges during checkout – instead, your courier or customs broker will collect them when your package arrives. They will inform you of the exact amount due.
What You Should Do
- Be prepared for potential additional charges when your package arrives
- Check Royal Mail, DHL, or your courier's website for more information about import fees
- Contact us if you have questions about your order value, but remember we cannot change UK customs procedures
- Keep all invoices and documents – you may need them for claims or inquiries
Our Recommendation
For UK customers, factor in potential additional costs when placing your order. We recommend being prepared for these extra charges. If you're unsure about total expenses or have concerns, feel free to contact our customer service team before purchasing. We're happy to clarify anything and ensure you make an informed decision.
❓ Frequently Asked Questions
Why is VAT included in the price for EU customers?
In the EU, it's standard practice and legally required that VAT is already included in the displayed price. This makes shopping more transparent – you always know the exact amount you'll pay at checkout.
Can I get a VAT refund as an EU business customer?
Yes, but only under certain conditions. If you're a business with a valid EU VAT identification number, you may qualify for VAT exemption on B2B purchases. Simply provide your VAT ID during checkout, and we'll verify it for you. If approved, the VAT will be removed from your invoice.
Will I always pay customs duties on UK orders?
UK import duties and VAT depend on several factors, including the order value and current UK customs regulations. In most cases, yes – you can expect to pay additional charges. However, the exact amount varies and is determined by UK customs authorities, not by us.
When exactly will I be charged for UK customs duties?
These charges are collected upon delivery, not during checkout. Your courier or a customs broker will inform you of the exact amount due and collect payment when your package arrives.
Can you tell me the exact customs duties for my UK order?
Unfortunately, no. Customs duties are calculated by UK authorities based on various factors including product category, origin, and current regulations. We have no control over these calculations and cannot provide estimates. We recommend contacting your courier for general information about import fees.
Are there any hidden fees from your shop?
No! We are completely transparent. For EU customers, the price you see is what you pay – no hidden fees from us. For UK customers, we clearly inform you that additional customs charges may apply, but these come from UK authorities, not from our shop. All our pricing is honest and upfront.
Can I return my order if the customs fees are too high?
Customs charges are not our responsibility – they're determined by UK authorities. However, you can return your order under our standard return policy. For specific questions about returns or refunds, please contact our customer service team, and we'll be happy to help.
🎯 Key Takeaways
- ✅ EU customers: The price shown = what you pay (VAT included). No surprises at checkout or delivery.
- ✅ UK customers: Additional import duties and VAT may apply at delivery. These charges come from UK customs, not us.
- ✅ Complete transparency: All prices are clearly displayed – no hidden fees from our shop.
- ✅ Automatic calculation: We apply the correct VAT rate automatically based on your delivery address.
- ✅ Business customers: With a valid EU VAT ID, you may qualify for VAT exemption – just let us know!
- ✅ Customs duties are not our responsibility: UK import charges are handled by British authorities, not by us.
💬 Questions? We're Here to Help!
If you have any questions about taxes, VAT, or charges on your order, please don't hesitate to reach out to our customer service team. We're happy to clarify anything and ensure you have a smooth shopping experience.
Thank you for shopping with us! 🙏